Refund and Returns Policy

Effective Date: September 26, 2026

This policy sets out exactly when Millennial City will take a product back and how the money reaches you. It is deliberately specific, so you know where you stand before you order rather than after.

1. When we accept a return

• Manufacturing defect. A flaw in the materials or the workmanship of the product.
• Damage in transit. The product left us intact and arrived damaged.
• Wrong item received. What arrived is not what you ordered.

2. When we do not

We cannot accept a return for change of mind, for personal preference, or because an item turned out to be a different size or colour than you pictured. Dimensions, materials and care instructions are published on every listing for exactly that reason, and if something is unclear we would far rather answer the question before you buy. Products returned used, incomplete or without their original packaging cannot be refunded either.

3. The window

Contact us within 30 days of the delivery date to request a return. Requests made after that point fall outside this policy.

4. Reporting transit damage

Damage must be reported within 72 hours of delivery. Carriers hold us to a short claim window, which is why this one is tight. Send photographs showing all four of the following:

• The damage to the product itself.
• The outer shipping box and its condition.
• The shipping label, readable in the photo.
• The inner packaging and protective materials.

Keep the box and packaging until the claim is settled.

5. Starting a return

• Email support@millennialcity.com with your order number and a description of the problem, attaching photographs where the item is damaged or defective.
• We review the request and confirm eligibility within 1-2 business days.
• If it is approved, we send you return shipping instructions.
• Send the item back following those instructions, in its original packaging where possible.
• We inspect the item on arrival and process the refund.

Please do not send anything back before the return is approved; unannounced returns cannot be tracked to your order.

6. Who pays to ship it back

We do. On any approved return for a defect, transit damage or a wrong item, the return shipping cost is covered by us and you will not be charged for sending the item back.

7. How the refund is issued

Refunds go back to the original payment method used at checkout. We do not issue store credit and we do not offer exchanges; if you need the same product again, place a fresh order and the return is handled separately.

8. How long it takes

Once the returned item has reached us and been inspected, the refund is processed within 3-7 business days. Your bank or card issuer may then take a few days more to show the credit on your statement, which is outside our control.

9. Cancelling an order

If you need to cancel, email support@millennialcity.com as quickly as possible. We can stop an order that has not yet been processed. Once it has been processed or dispatched, cancellation is no longer possible and the rules above apply.

10. Questions

• Email: support@millennialcity.com
• Phone: +1 (209) 520-3285
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM PT