Privacy Policy

Effective Date: September 26, 2026

Millennial City operates the online store at millennialcity.com. This policy explains, in plain terms, what personal information we collect when you browse or buy, why we hold it, who else sees it, and what you can require us to do with it. It applies to everyone who uses the site.

1. What we collect

• Contact details you give us: name, email address, telephone number, shipping address and billing address.
• Order records: the products you bought, your order history, and any correspondence with our support team.
• Technical data gathered automatically: IP address, browser type, device identifiers, the pages you viewed, the site that referred you, and timestamps.

2. Payment details

Card payments are taken by Shopify Payments under PCI-DSS standards. Your card number and payment credentials go directly to that processor; we never see them in full and we never store them on our own servers. What we retain is limited to the outcome of the transaction and the information needed to fulfil, refund or investigate the order.

3. Why we hold it

• To take payment, pack, ship, track, return and refund your orders.
• To answer your questions and keep you informed about an order in progress.
• To detect and prevent fraudulent or unauthorised transactions.
• To understand how the store is used so we can improve the site and the range.
• To meet our obligations under applicable law, accounting rules and tax rules.
• To send marketing messages, but only where you have consented; every one of them carries an unsubscribe link.

4. Who else sees it

We share personal information with a small number of third-party providers, and only so far as they need it to do a job for us:

• The e-commerce platform that hosts and runs this store.
• The payment processor that authorises and settles your transaction.
• The shipping carriers that deliver your parcel and provide tracking.
• Analytics providers that report, in aggregate, how the site performs.

We may also disclose information where a law, regulation, subpoena or court order requires it, or where disclosure is necessary to protect our rights, our property or the safety of others. We do not sell, rent or trade your personal information to anyone for their own marketing purposes.

5. Cookies and similar technologies

The site sets a cookie to keep your cart intact, remember your preferences and measure traffic. Your browser settings control which cookies you accept and let you clear the ones already stored. Blocking cookies is your right, but parts of the store, including the cart and checkout, may stop working properly if you do.

6. How long we keep it

We hold personal information for as long as it takes to complete the order, support you afterwards, satisfy tax, accounting and other legal record-keeping duties, and resolve any dispute that arises. Once none of those apply, the data is securely deleted or anonymised so it can no longer be tied to you.

7. Keeping it safe

We apply administrative, technical and physical safeguards to the information we hold, and traffic between your browser and our servers is encrypted with SSL/TLS. No system carried over the internet can be guaranteed absolutely secure, however, and we cannot promise that it is; what we can promise is that we work to the standards described here.

8. Your rights and choices

• Ask for a copy of the personal information we hold about you.
• Have inaccurate details corrected.
• Ask us to delete your personal information, subject to any legal duty we have to keep it.
• Withdraw consent for marketing at any time, through an unsubscribe link or by writing to us.

To exercise any of these, contact us at support@millennialcity.com. We may need to verify who you are before we act, which protects you as much as us.

9. California residents (CCPA)

If you live in California, the California Consumer Privacy Act gives you further rights:

• Right to know the categories and specific pieces of personal information we have collected about you.
• Right to delete that information, subject to the statutory exceptions.
• Right to opt out of sale. We do not sell personal information. If that ever changed, a clear opt-out mechanism would be published here first.
• Right to non-discrimination. Exercising a privacy right will never affect the price you pay or the service you receive.

Send CCPA requests to support@millennialcity.com with CCPA Request in the subject line.

10. Children

This store is intended for adults and is not directed at children under 13 years of age. Consistent with COPPA, we do not knowingly collect personal information from children under 13. If you believe a child has given us their information, contact us and we will delete it promptly.

11. Changes to this policy

This policy may be revised from time to time. Any new version is posted on this page with a fresh effective date at the top, so it is worth glancing over occasionally. Material changes take effect when published.

12. Contact

• Email: support@millennialcity.com
• Phone: +1 (209) 520-3285
• Address: 2921 W OLYMPIC BLVD, LOS ANGELES, CA 90006
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM PT